According to ancient lore and Wikipedia, “findability” is “the ability of users to identify an appropriate website and navigate the pages of the site to discover and retrieve relevant information resources… The focus on findability is on facilitating and enhancing the user’s overall experience with an information resource.”
Peter Morville, author of Ambient Findability, literally wrote the book on a lot of this stuff, and is the source of the Wikipedia definition above.
Findability is clearly more than Google page-ranking; it’s all elements of a page working in concert to support an enhanced user experience. The main involved areas are as noted SEO (if you can’t get to the site, it’s certainly not “findable”), usability, information architecture, and accessibility.
Usability refers to how easily a user can navigate a site to reach a goal, whether that’s a product, service, or information. Once you’re at a site, is what you’re looking for “findable,” or is the experience cluttered with extraneous information or steps?
Information architecture, as the sage Wikipedia points out, has multiple definitions that share common qualities: a structural design of shared environments, methods of organizing and labeling websites, intranets, and online communities, and ways of bringing the principles of design and architecture to the digital landscape. The information of a site needs to be developed and conveyed in a logical way that supports the user’s quest to find whatever he or she is looking for.
Accessibility, as Joe Dolson of Accessible Web Design points out, “On the whole.. should always trump marketing.. there’s no search marketing benefit to choosing a less-accessible solution.” ”Though accessibility is most commonly referred to as the right of the disabled to access a site, it also more generally refers to the degree to which something, like a site, is accessible to as many people as possible. Does a site, inadvertently or not, erect barriers to navigation? For example a site with all text doesn’t help less proficient readers. Then again, a site with no text won’t be accessible to the blind, whose accessibility tools will have nothing to read.
Clearly, there’s more to findability than one might expect. However, remembering that an effectively ‘findable” site involves multiple aspects of a web experience can help ensure your site remains top notch.
-SR